What is the Knowledge Base?
The Knowledge Base is where your team centralises foundational project data, such as PRDs, customer feedback, call transcripts and specifications. Instead of forcing people to read through long documents to understand a feature request, Trundle embeds this content and retrieves the most relevant passages automatically. You can upload a wide range of files (including PDFs, Microsoft Word / PowerPoint / Excel, CSVs, plain-text and Markdown, structured text like JSON and YAML, images, and common code files), up to 20 MB each. For security, active-content formats such as SVG and raw HTML pages are not accepted.
How the Knowledge Base upgrades your tickets
Two workflows draw directly on your Knowledge Base:
- 01
Smarter description improvements
The "Improve with AI" button rewrites a rough ticket description to be clearer and more actionable, pulling relevant context from your Knowledge Base so scope, edge cases and goals align with your PRDs and feedback. (A ticket needs a title and a description of at least 100 characters before you can improve it.)
- 02
Precision clarifying answers
The separate "Ask clarifying questions" action generates targeted questions about the ticket. When it drafts or applies answers, it references your uploaded source material, giving engineers factual, grounded responses instead of guesswork.
Note that these are two distinct tools on the ticket: improving the description does not itself ask clarifying questions.